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Contact your insurance company
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Have your vehicle sent directly to the Body Shop
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If your vehicle is in a tow yard, have it moved as soon as possible
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Contact the Body Shop and inform them of all of your concerns
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Ask the Body Shop rental arrangements for drop-off and pick-up
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Ask the Body Shop about warranty coverage for your repairs
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It is not necessary to obtain a written estimate when an insurance is involved. The Body Shop works directly off of the insurance company's estimate. This eliminates overlooked or hidden damages
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If there is no insurance company involved, the Body Shop will provide you with a written estimate free-of-charge
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Ask the Body Shop how long the repairs will take
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Contact your insurance company for final payment prior to picking up your vehicle
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Do a complete walk around before and after the repairs are completed
